returns/exchanges are only accepted on items in their original condition within 5 days of you receiving your order
refunds are not offered for change of mind, sale items, you will instead be offered a store credit. we do not cover the costs of return shipping
for returns – please send to the address oiizakaya@gmail.com include:
- your name
- order number
- your request and issue with your order
once your request is received we will email you to confirm next steps. returns must be made in the items original packaging and condition or they will not be accepted. for defective items, we will issue a refund once we have received the returned item and confirmed it’s condition. for all other items where a return is accepted, we will issue a store credit provided as a single use coupon code.
all sales on discounted items are final
once we have emailed confirming we have accepted a return, all items should be sent to:
attn:
oi izakaya
shops 4-6, 30 james street
burleigh heads qld 4220
